Frequently Asked Questions
Everything you need to know about your Petlibro order
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary depending on the destination.
Are your products covered by a warranty?
Yes, all Petlibro hardware products come with a 12-month limited warranty that covers manufacturing defects. You can extend this by registering your product on our website.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track the status of my shipment?
Once your order is processed, you will receive an email with a tracking link. You can also log into your Petlibro account and view your order history for real-time updates.